Feel free to read through our Terms and Conditions. Hopefully you will find all the information you require. If not, feel free to phone, fax, write or e-mail us and we will be delighted to help.

Alternative payment methods

If you cannot pay by credit card online, you can also submit your card details by telephone, fax, or post. Please use the contact addresses published throughout this website. We can also accept International Money Orders, or cheques drawn on a UK bank. If paying by any of these methods, please submit the online order request as usual, and write e.g. "cheque to follow by post" in the Special Message area of the order form.

Sales tax / VAT

Sales to addresses within the European Union are subject to Value Added Tax (VAT). Prices throughout this site exclude VAT, which will be added (where appropriate) to all orders for delivery within the EU. If you select this as your delivery area, you will see this charge calculated and displayed on-screen before you are asked finally to confirm your order.

Import taxes

Please note that we can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. Please enquire in advance if you wish to ask about experience we may have had in shipping to your area. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.

Returns

We operate a full 'no questions asked' 28 day returns policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used.)

All goods are shipped at our risk, but any damage or loss must be notified within 48 hours by e-mail, fax or telephone. Always sign for deliveries as "UNOPENED". It is very rare that it happens, but if you suspect that something in your package might be damaged, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item and ship you a replacement or re-imburse your payment if we are out of stock of any item.

Availability & substitutions

If the product you order is temporarily out of stock, we will normally contact you for further instructions.

Changes & cancellations

Please note that once an order has been placed, we can accept no responsibility for changes or cancellations. However, if you email us and your order has not yet been dispatched, we will do our best to make any changes you request. If an order has already been dispatched, we accept returns as outlined above, but you will be responsible for delivery costs.

Mispricings

We have taken every reasonable care to ensure that prices and descriptions throughout this site are accurate. But we recognise that mistakes can occur, and will correct any brought to our attention as quickly as possible. Errors & Omissions Excepted (E&OE).

Fraud

It is our policy to report any real or apparent attempt at fraud to the police, credit card agencies, and any other relevant authorities.

Legalities

Any dispute arising out of your order from this site will be governed by the laws of Scotland.